DK Glass & Windows Promise to You
DK Glass & Windows make the following promises to all our customers:
we guarantee great quality and value for money
Every job is fairly priced.
We cannot promise a cheaper quote than our competitors, but we can guarantee great quality and value for money. If you do receive a lower like-for-like quote elsewhere, we welcome the opportunity to match it.
There are no hidden costs.
Your quote is ‘all inclusive’ – prices include VAT (where appropriate), there are no hidden costs, sales gimmicks, or nasty surprises.
Products are exactly as described.
Every door, window, conservatory, fascia and gutter is ordered to your exact requirements and installed with meticulous care and attention to detail. Every job will be finished to perfection with a sprinkle of DK Glass & Windows magic!
we ensure your installation proceeds as smoothly as possible
We respect your property.
We understand that inviting workmen into your home can be a horrifying thought! We ensure your installation proceeds as smoothly as possible, with the upmost respect to you, your home and your belongings.
When possible, we complete one room at a time and use dustsheets to protect carpets and furniture. We appreciate you moving ornaments and plants but we can move furniture and bulky objects if necessary. We always clean up afterwards and leave every room as we found it.
We respect you and your neighbours.
Work often requires noisy power tools but we always keep disruption to a minimum to avoid disturbing to you and your neighbours.
Our 10 year guarantee.
Every window, door and conservatory installation is provided with a 10-year guarantee. In the unlikely event of a problem with the product or the way it was installed, just contact us and we will put it right. In addition, you have the reassurance of our 10 year insurance-backed guarantee from the Glass and Glazing Federation.
We have £5 million public liability insurance.
Our insurance gives you further peace of mind when entrusting your home to us. (Please ask if you wish to see a copy of any insurance or registration certificate).